I have VM external box on the wall (junction box?) damaged some years ago when VM installed the service. The engineer promised that he will come and repair but never happened.
As a result of the damage done then the box has now finally given way and no longer protects the connection from the weather - and it looks unsightly. However, VM don't repair these (even if they broke them originally) unless the service is in some way affected.
So I'm stuck with an ugly broken box on the front of the house for all to see. I suppose that is what VM call service.