Welcome to the forums, I am sorry to see you have been having trouble with booking an engineer.
I have taken a look and it seems that your modem SNR is on the low side.
I would like to get an engineer out to get this resolved and they should be able to help with the other issue at the same time.
I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.
Speak to you soon.
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