Menu
Reply
  • 4
  • 0
  • 0
keanoo
Joining in
81 Views
Message 1 of 2
Flag for a moderator

Engineer calling day before self install pack.

I was just checking My Orders as I have a self install pack coming on Saturday, I noticed it says there is also an engineer calling the day before. I'm not sure why the engineer is coming, no one said anything about that. We don't move into this property until Saturday so no one will be there. I just spoke to someone on the phone who said it's something to do with the phone line before putting me through to the new installs team, which I spent 30 minutes waiting for before giving up. I just hope it won't delay setup of the internet, as we need that asap... if it's just to do with the home phone then that's fine.

0 Kudos
Reply
  • 10.04K
  • 294
  • 626
Forum Team
Forum Team
54 Views
Message 2 of 2
Flag for a moderator

Re: Engineer calling day before self install pack.

Hey keanoo,

Thanks for joining us on the forum Smiley Very Happy

Sorry to hear about the problems with your install. I've tried to check your connection and I'm quite sure I'm looking at your previous account. Would you please drop me a PM confirming the address of your new property so I can investigate further.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply