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calitoxs
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Disconnects and Slow Speeds

Been a bit of a wild one over the last week, speeds gone down to, in some cases, 5mb down the upload never seems to be affected. Used to have alot of congestion in the area but they did some upgrades last year and its been great since. But over the last few days the super hub 3 sometimes just stops working and I have to take power out and put it back in again for it to reconnect. Are any of my stats/logs below out of the ordinary?

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 299000000 5 38.6 256 qam 13
2 323000000 5.1 34.4 256 qam 16
3 315000000 5 37.6 256 qam 15
4 307000000 4.5 38.9 256 qam 14
5 291000000 5.4 38.6 256 qam 12
6 283000000 5.4 38.6 256 qam 11
7 275000000 5.1 37.3 256 qam 10
8 267000000 5.5 37.3 256 qam 9
9 259000000 6.3 36.6 256 qam 8
10 251000000 6.5 38.6 256 qam 7
11 243000000 6.3 38.9 256 qam 6
12 235000000 7 38.9 256 qam 5
13 227000000 7.4 37.3 256 qam 4
14 219000000 7.1 35.5 256 qam 3
15 211000000 7.3 36.6 256 qam 2
16 203000000 7.5 36.3 256 qam 1

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
40 25800000 ATDMA 44.3 64 qam 6400000 5120
38 39400000 ATDMA 44.3 64 qam 6400000 5120

Date And Time Error Number Event Description
2017-01-09 19:57:16.00 83010200 Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 19:57:31.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:07:48.00 83010300 Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:08:44.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:15:57.00 83010300 Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:20:37.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:30:13.00 83010100 Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-09 20:31:51.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 21:09:31.00 66060300 Map Request Retry Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 21:10:58.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 21:51:42.00 66060300 Map Request Retry Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 22:13:49.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 23:07:30.00 83020200 Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-10 23:07:32.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 16:45:52.00 66060300 Map Request Retry Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 18:38:49.00 83010200 Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 19:05:16.00 83010100 Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 19:20:51.00 83010300 Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 19:26:19.00 67021100 DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-11 19:36:52.00 83010100 Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Thanks. 

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Forum Team
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Message 2 of 2
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Re: Disconnects and Slow Speeds

Hi calitoxs, 

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've checked the account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004978630). Our technicians have set a review date for 19th April.

 

I've also picked up an issue with your Upstream Power levels that will need to be adjusted by one of our technicians. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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