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Johnyy
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Constant outages Maidstone area ME14 5

3 months ago an engineer visited due to intermittent outages. He improved my connection

2 weeks ago an engineer visited and diagnosed a faulty hub. Provided a new Hub 3

Last week the service (broadband and phone) was out for 33 hours

Last 2 days there have been constant intermittent outages

Last night out for at least 2 hours. This morning 2 outages

Auto phone message says its a complex problem

Engineer said 'Hello are you there? I can't hear you'

For the love of god someone tell me what is going on and how long it will last

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Johnyy
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Re: Constant outages Maidstone area ME14 5

Just went out again for a couple of minutes. Automated phone message said it will be fixed by 6pm

This is not satisfactory as these sort of messages have occurred since last week.

WHEN WILL IT BE FIXED - FINALLY? 

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Johnyy
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Re: Constant outages Maidstone area ME14 5

Hello Virgin Media. Is there anybody there?

Where the hell do I get information about these constant problems?

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Johnyy
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Re: Constant outages Maidstone area ME14 5

Down again tonight about midnight. 

 

Hello is there anybody there?

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KeithW
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Re: Constant outages Maidstone area ME14 5

These are peer led forums and although there are forum staff around during the day lead times can be in the region of a week before they get to messages for the first time.

Also by replying to your post all the time you are pushing yourself to the back of the queue 

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Forum Team
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Re: Constant outages Maidstone area ME14 5

I'm sorry to hear about this Johnyy,

 

I'd like to help and investigate this further for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Hope to hear back from you soon,

 

Nat_J


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Forum Team
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Re: Constant outages Maidstone area ME14 5

Hi there,

 

I'm still unable to locate your account at the moment.

 

Please respond back with the requested information so that I can assist further,

 

Nat_J


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