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Mirr
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Constant internet drops.

Hi.

My router is loosing internet connection on daily basis. Sometimes its one minute, sometimes longer.

The problem started when i upgraded to "VIVID 150 Optical Fibre" and got SH2.

I called 150 like 6 times already but the only "solution" they can provide is "boosting my internet" or "reseting the router".

I have previous case reference numbers :7783290, 8430124, 8009458, 8028886

HALP !

I just rebooted the router.

Data i gathered:

 

Capture.JPGCapture2.JPG

 Capture3.JPG

 Capture4.JPG

Capture5.JPG

 Capture6.JPG

Downstream.JPGUpstream.JPG

 

 

Network LogFirst TimeLast TimePriorityError NumberDescription06/11/2016 11:33:17 GMT06/11/2016 11:33:17 GMTError (4)68010302DHCP WAN IP - >>REBOOTED THE ROUTER HERE<<06/11/2016 11:32:15 GMT06/11/2016 11:32:15 GMTError (4)68000407TOD establishedTime Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully06/11/2016 11:30:56 GMT06/11/2016 11:30:56 GMTWarning (5)66050310Auth Success - Web login successful.06/11/2016 11:29:28 GMT06/11/2016 11:29:28 GMTWarning (5)66050310Auth Success - Web login successful.06/11/2016 11:29:24 GMT06/11/2016 11:29:24 GMTWarning (5)90000200CSFR Detect - Expired Content Submitted ; LAN Interface06/11/2016 11:25:31 GMT06/11/2016 11:25:31 GMTWarning (5)66050310Auth Success - Web login successful.06/11/2016 00:09:58 GMT06/11/2016 00:09:58 GMTError (4)68000407TOD established06/11/2016 00:09:17 GMT06/11/2016 00:09:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:09:16 GMT06/11/2016 00:09:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:09:11 GMT06/11/2016 00:09:11 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:09:07 GMT06/11/2016 00:09:07 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:09:05 GMT06/11/2016 00:09:05 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:08:57 GMT06/11/2016 00:08:57 GMTNotice (6)84000510Downstream Locked Successfully06/11/2016 00:08:44 GMT06/11/2016 00:08:44 GMTCritical (3)82000600Unicast Maintenance Ranging attempted - No response - Retries exhausted06/11/2016 00:08:44 GMT06/11/2016 00:08:44 GMTCritical (3)82000300Ranging Request Retries exhausted06/11/2016 00:08:43 GMT06/11/2016 00:08:43 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:08:42 GMT06/11/2016 00:08:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:08:41 GMT06/11/2016 00:08:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out06/11/2016 00:08:41 GMT06/11/2016 00:08:41 GMTCritical (3)82000600Unicast Maintenance Ranging attempted - No response - Retries exhausted

 

 

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Mirr
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Message 5 of 6
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Helpful Answer

Re: Constant internet drops.

So...

I switched SH2 to Modem Mode, connected Linksys WRT3200ACM and guess what ?...

My internet connection is working perfectly fine. WAN IP has changed and this is what i get now lol:

 Capture.JPG

 

Today i will connect SH3 and post the results...

 

Ps. Thanks VM Team for not helping me.

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Mirr
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Re: Constant internet drops.

Let me know if you need more Data...

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Mirr
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Re: Constant internet drops.

Downstream.JPGNetwork log.JPGUpstream.JPG

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Mirr
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Re: Constant internet drops.

Capture.JPG

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Mirr
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Message 5 of 6
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Helpful Answer

Re: Constant internet drops.

So...

I switched SH2 to Modem Mode, connected Linksys WRT3200ACM and guess what ?...

My internet connection is working perfectly fine. WAN IP has changed and this is what i get now lol:

 Capture.JPG

 

Today i will connect SH3 and post the results...

 

Ps. Thanks VM Team for not helping me.

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Mirr
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Re: Constant internet drops.

Sharing if any1 is interested :

Virgin Media Superhub 3 on this connection : (No disconnections, phew. The last one is cuz i switched to Linksys...)

Capture.JPG

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