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tangletwigs
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Constant disconnects (WV region)

Been getting constant disconnects from internet for last 2 days. 

As frequent as every 2 or 3 minutes. Have reset modem (not a superhub), router, etc to no change in issue. Status has many T3/T4 timeouts in log.

Some diagnostics from status page:

Downstream:

DS-1DS-2DS-3DS-4
Frequency259000000235000000243000000251000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock)
Y/Y/YY/Y/YY/Y/YY/Y/Y
Channel Id4123
Modulation256QAM256QAM256QAM256QAM
Symbol Rate
(Msym/sec)
6.9526.9526.9526.952
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level
(dBmV)
7.168.498.027.81
RxMER
(dB)
37.3637.3637.0937.36
Correctable
Codewords
211133
Uncorrectable
Codewords
287277326298

 

Upstream: 

US-1US-2US-3US-4
Channel Type2.0N/A2.02.0
Channel ID3N/A12
Frequency
(Hz)
32600000N/A4620000039400000
Ranging StatusOtherN/ASuccessT4 Timeout
Modulation16QAMN/A64QAM16QAM
Symbol Rate
(KSym/sec)
5120N/A51205120
Mini-Slot Size4N/A44
Power Level
(dBmV)
37.00N/A39.0037.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts50051
T4 Timeouts00034

 

Truncated log for last boot till now: (Full log at http://pastebin.com/LfRt4m46 )

Sat Oct 29 12:34:54 2016Sat Oct 29 12:34:54 2016Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
Sat Oct 29 12:35:24 2016Sat Oct 29 12:35:24 2016Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Sat Oct 29 12:35:34 2016Sat Oct 29 12:35:34 2016Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Constant disconnects (WV region)

Hi tangletwigs, 

 

Thanks for posting! I am sorry to hear that you've been having constant disconnects. I apologise for any inconvenience.

 

I have run some checks from here and I noticed that there's a lot of T3 time outs inside the Hubs logs, I would like to arrange for an engineer to visit and investigate this further.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

 

Take care, 

Thanks, 

Adam.


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