I've been having constant disconnections for the last 2 weeks and they have been happening at about 50 minutes after the last one. Each time it happens I keep getting the same error messages:
07/12/2016 19:12:36 GMT07/12/2016 19:12:36 GMTError (4)68010302DHCP WAN IP - removed 07/12/2016 19:12:01 GMT07/12/2016 19:12:01 GMTError (4)68000407TOD established07/12/2016 19:11:53 GMT07/12/2016 19:11:53 GMTCritical (3)82000200No Ranging Response received - T3 time-out07/12/2016 19:11:48 GMT07/12/2016 19:11:48 GMTNotice (6)84000510Downstream Locked Successfully07/12/2016 19:11:25 GMT07/12/2016 19:11:25 GMTError (4)68010100DHCP RENEW sent - No response for IPv407/12/2016 19:10:43 GMT07/12/2016 19:10:43 GMTError (4)68010100DHCP RENEW sent - No response for IPv407/12/2016 19:09:20 GMT07/12/2016 19:09:20 GMTError (4)68010100DHCP RENEW sent - No response for IPv407/12/2016 19:06:31 GMT07/12/2016 19:06:31 GMTError (4)68010100DHCP RENEW sent - No response for IPv407/12/2016 19:00:53 GMT07/12/2016 19:00:53 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
The disconnection lasts for only a few seconds but it has started to become really irritating. I've phoned up before for help and the first couple of times all i was told was to reset my HUB, which I did, only for the issue to not be fixed. I did however have an engineer come out on Monday to check things and was informed of a fault impacting a lot of people.
I want to know when this fault will be fixed and if I will be compensated in any way for this inconvenience.
I should add that the disconnections are affecting both the wireless and Ethernet connections.
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I am area 25 and exactly the same fault has been on mine for 10 weeks they said they fixed it on 17th oct but its still the same fault found today by an engineer. Seems to me their not telling us the whole story. I was compensated £13 i pay £46 a month its disgusting. Hope your internet is fixed sooner than mine. Anne
Thanks for letting us know about your issues with your constant disconnections. I apologise for any inconvenience caused.
I have tried to test your connection from here, however I was unable to locate any of your details via your forum account. In order to proceed with diagnostics, I will need some additional information from you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed, please respond to me there and I'll get this all sorted for you.
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