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Kubasco
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Connection started dropping every few minutes

Hi

Over the last two days my connection has started dropping every few minutes. This isn't noticeable in normal web browsing but when streaming and gaming (NowTV in particular) it kills the streams.

It looks like my Superhub has received a firmware update two days ago. It is also showing a lot of errors on one of the downstream channels (7.5 million in just a few hours) and the log shows some T3 timeouts.

I've pasted various info from the router below.

Any help would be appreciated.

Thanks

Kuba

Information

Standard Specification CompliantEuroDOCSIS 3.0 Compliant
Serial Number48314CWM17738
Hardware Version1.03
Software VersionV2.01.11
CM CertificateInstalled

 

It also looks like there are a lot of errors on Downstream Ch4 - 7.5million in a few hours since I reset the hub:

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked5235000000 Hz256 QAM-8.0 dBmV 36.8 dB733506
Locked1203000000 Hz256 QAM-6.7 dBmV 36.8 dB1716552
Locked2211000000 Hz256 QAM-6.0 dBmV 37.4 dB416377
Locked3219000000 Hz256 QAM-6.3 dBmV 34.9 dB2840960
Locked4227000000 Hz256 QAM-6.9 dBmV 31.8 dB7471965350
Locked6243000000 Hz256 QAM-7.4 dBmV 37.1 dB429425
Locked7251000000 Hz256 QAM-6.9 dBmV 37.9 dB400397
Locked8259000000 Hz256 QAM-7.1 dBmV 37.1 dB298295

 

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked231000000 HzATDMA55.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked137600000 HzATDMA55.0 dBmV16QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec

 

Date Time Error Number Error Description

07/01/201721:44:09 GMT66050310Auth Success - Web login successful.
07/01/201721:43:35 GMT66050310Auth Success - Web login successful.
07/01/201718:55:28 GMT66050310Auth Success - Web login successful.
07/01/201718:46:55 GMT66050310Auth Success - Web login successful.
07/01/201718:46:52 GMT68010302DHCP WAN IP - xxxxxxxxxxxxx
07/01/201718:45:49 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
07/01/201718:32:53 GMT66050310Auth Success - Web login successful.
07/01/201718:32:20 GMT66050310Auth Success - Web login successful.
07/01/201718:15:42 GMT66050310Auth Success - Web login successful.
06/01/201719:23:06 GMT68010302DHCP WAN IP - xxxxxxxxxxxxxx
06/01/201719:22:10 GMT68000407TOD established
06/01/201719:21:52 GMT82000200No Ranging Response received - T3 time-out
06/01/201719:21:49 GMT82000200No Ranging Response received - T3 time-out
06/01/201719:21:40 GMT84000510Downstream Locked Successfully
06/01/201719:21:30 GMT84020200Lost MDD Timeout
06/01/201719:21:16 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
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Superuser
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Re: Connection started dropping every few minutes

your downstream power is on the low side and the channel with all the error also has below normal SNR.

this could be a area fault or a problem with your line. You'll need a VM engineer to correct that
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deviousiphone
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Re: Connection started dropping every few minutes

I completely agree, I suggest giving them a call as it will be a weeks delay before you will get a reply on here.
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Kubasco
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Re: Connection started dropping every few minutes

Thank you both - will give them a call.

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deviousiphone
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Re: Connection started dropping every few minutes

It may be worth login into my virgin media and checking your service status, see if it lists any current faults, I admit its not always accurate but if it does pull up anything at least you know they are aware of it
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Moderator
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Re: Connection started dropping every few minutes

Hi Kubasco

 

Welcome to the forum. I'm really sorry to hear of the problems you have been experiencing recently with your connection dropping. Apologies it took us a while to respond to you here but it's great to see that the community have been helping you out Smiley Happy 

 

I can see that you've had an engineer visit booked in so fingers crossed this will be resolved for you. If there are still any problems after the engineer visit just post back here and we'll look into it with you.

 

Kind regards,

Ty


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