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EmmZ1
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Connected but no activation yet

Hi

The engineers connected my Supehub 3.0 early today but due to an outage, as they said, they were not able to activate it (London W4). They said I just need to wait for few hours but nothing is working yet.

Does anyone know anything about that? Should I call Support?

Thank you

 

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soggydoggy
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Message 2 of 7
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Re: Connected but no activation yet

I can only confirm that I'm in the same boat up in Manchester so it's a national fault at Virgin Media. I'm just waiting it out and hoping it will kick into life soon so I can use it!
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soggydoggy
On our wavelength
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Message 2 of 7
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Re: Connected but no activation yet

I can only confirm that I'm in the same boat up in Manchester so it's a national fault at Virgin Media. I'm just waiting it out and hoping it will kick into life soon so I can use it!
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EmmZ1
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Re: Connected but no activation yet

Thank you!

Let's wait then

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Dave_cq
Trouble shooter
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Re: Connected but no activation yet

You'll stand more chance calling Ghostbusters.      Smiley Frustrated

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Echo1
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Re: Connected but no activation yet

Hi

Exactly the same problem here in Birmingham. Engineer came to set up new account today, told me there is a problem with activation but should be fine within a couple of hours. Twelve hours later wifi still green and green flashing arrows below it on Hub 3. Tried rebooting a few times too. Will contact support tomorrow if still no joy.

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Forum Team
Forum Team
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Re: Connected but no activation yet

Hi EmmZ1, soggydoggy and Echo1,

Sincere apologies for the activation issues. I seem to recall being notified of problems sending hits to equipment (part of the activation process). But I would imagine (hope) that you all have an active, working broadband service now. But, if  you do still require any assistance, please post an update and we'll do what we can to sort things out. 
EmmZ1 and Echo1 - welcome to our Community, it's nice to have you on board Smiley Happy

soggydoggy - you've been visiting us on here for awhile but it's nice to see you're still with us Smiley Happy


Jen
Forum Team



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EmmZ1
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Re: Connected but no activation yet

Thank you Jen_A

All OK here.
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