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eSedano
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Can't login to my HUB3 settings, factory reset won't work

I'm trying to login into my HUB3 settings page, but the default password won't work. I'm not sure if I changed the password in the past, so I'm trying to factory reset it. But that won't work either.

Any chance someone can give me some help with it?

Thanks,

E.

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Superuser
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Re: Can't login to my HUB3 settings, factory reset won't work

The default password is only used once during the setup, during said setup you create your own login password. In the event you forget what that is - pin hole reset.

If doing the pin hole reset at 20 seconds doesn't work, firmly press the pin hole button down for 60 seconds rather than the 20. Try this repeatedly. If it doesn't work still, the pin hole reset button is likely broke and you need a replacement hub.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.