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Mirekszatkowski
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Can't connect (unit is updating)

Hi. Two days ago I connected my new broadband with hub3 but I can't connect to Internet. When trying to connect I see on computer screen "your unit is updating please wait for a moment" and nothing happened. The same story when I trying to connect my mobile to WiFi. Anyone know how to fix this?
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martileic
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Message 2 of 14
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Re: Can't connect (unit is updating)

Did you activate the hub, then switch it on, leave it 3 minutes then turn it off and back on again?

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Mirekszatkowski
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Message 3 of 14
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Re: Can't connect (unit is updating)

Yes but still the same message (your unit is updating)
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martileic
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Message 4 of 14
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Re: Can't connect (unit is updating)

I did mine as described and was all activated and working in 20 minutes.

I would suggest turning it off, phone up and try to activate it again, turn it back on and wait the 3 minutes and power off and back on again and see how it goes.

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Mirekszatkowski
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Message 5 of 14
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Re: Can't connect (unit is updating)

Still can't connect. I checked service status on virgin website and I found this message" We are aware that some customers using windows PCs are having issues getting online following a Microsoft Windows 10 update. We are in contact with Microsoft about this issue and will provide further updates as soon as possible.
We have identified the problem and an engineer is on their way."
But I'm not using Windows 10. Any ideas?
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martileic
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Message 6 of 14
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Re: Can't connect (unit is updating)

I dont think it is anythng to do with the windows 10 problem,

I got the same message until my hub had activated then the message went away, is the bottom light on the hub flashing or steady, it should be a bluey white light, my wifi light flashes permanently green
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Mirekszatkowski
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Message 7 of 14
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Re: Can't connect (unit is updating)

Bottom light steady(bluey white light) WiFi light steady (green light) I have no idea what to do
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martileic
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Message 8 of 14
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Re: Can't connect (unit is updating)

Sounds like the hub is activated,you might want to try and connect with a cable

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Mirekszatkowski
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Message 9 of 14
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Re: Can't connect (unit is updating)

I'm connected with cable from the beginning :/
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Mirekszatkowski
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Message 10 of 14
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Re: Can't connect (unit is updating)

Does anyone can help me with this? I called technical support but nobody answers the phone. 45 minutes of " music" and no answer . I'm increasingly disappointed...
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