My virgin installation compromises of the broadband cable coming from the ground going around the side of my property. Where the cable runs we often encounter cars catching the wall with their tyres, and as a result, fraying or breaking the cable.
The first time it broke an engineer fixed it putting it down to a fluke accident. The second time it broke the engineer said he would return and securely fix the cable in a metal case, but he didn't. The third time it broke I repaired it myself, and now it has broken again! Again I have manually connected the cable back together, but could I ask for an engineer to come and replace the cable - ideally at a higher point away from vehicles or in a secure casing?