On 5th March 2018, a VM engineer disconnected the cabling from the street to my property as it was connected to the access point meant for my neighbour. He provided with temporary broadband connection but the telephone was disconnected.
All effort to book an appointment for VM cabling team to attend has been unsuccessful as the call centre in India have no idea of what to do.
I will appreciate if any of the moderators can resolve this issue pleaae
Unfortunately it may take about a week for someone from the VM forum team to respond. You could try phoning in during the day and follow the menus to thinking of leaving. It is a UK team who may be able to contact the right internal department for you?
I am sincerely sorry about this. I shall do my best to sort this out - if an engineer appointment is required we can organise that for you though I suspect that getting in touch with the engineering team might be more beneficial.
I've not been able to identify your connection from here so would you please send me a PM (hover your cursor over my picture and click on Send Message) and include: