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tzeve
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Cables exposed / box missing

I moved to a newly built house and there are Virgin cables coming out the front of my house. I wish to have these cables covered. I am not a client of virgin media.  Thanks

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Superuser
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Re: Cables exposed / box missing

If your not connected to VM's network, those cables were installed by the builder and are their responsibility.

 


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tzeve
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Re: Cables exposed / box missing

Thank you for your responses. These cables have been installed by virgin media. I was at home when they installed the cable and I talked to the agent who explained that they are installing a fibre. There are separate cables for BT. 

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Superuser
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Re: Cables exposed / box missing

Odd they only usually fit cables when they do an install, Ill flag for staff.

 


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Forum Team
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Re: Cables exposed / box missing

Hi tzeve,

Welcome to the Community Forum. I'm sorry that there has been cable installation on your property when you haven't consented to the installation.

I would like to look into this for you, but will need to take more details first. I'll send you a private message asking for more information. Just check the envelope icon at the top of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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