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Registered: 2 weeks ago
Message 1 of 3 (46 Views)

Broken router - replacement needed

Hi,

My router has just stopped working. The power has gone.

How do I go about getting a replacement?

Thank you
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Superuser
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Registered: ‎22-06-2013
Message 2 of 3 (43 Views)

Re: Broken router - replacement needed

Various ways:

1. Wait a week or two for a response from a member of the favicon.png Forum Team here. They can book one to be sent out to you.
2. Report a broadband fault via the Webchat's broadband support options (make the request.)
3. Call 150 from a VM phone or 0345 454 1111 from any phone and report a broadband fault. Make the request.

However the request is made it will take 3 to 5 working days from the point it is made, for it to be delivered via Yodel.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Registered: ‎01-12-2014
Message 3 of 3 (13 Views)

Re: Broken router - replacement needed

Hi Matthewcalder,

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry about your fault Hub! If you drop me a PM confirming your name and address, I'll send you a free replacement.

Thanks again,

Take care.

Heather_J

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