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Manser
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Broken modem plug

Hello, the 3 pin plug for my modem has broke how do I get a new one? 

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Superuser
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Re: Broken modem plug


Manser wrote:

Hello, the 3 pin plug for my modem has broke how do I get a new one? 


Numerous ways. Either wait up to a week for a response from a member of the favicon.png Forum Team here, they can get a replacement sent out to you. Or call in to 150 (from a VM phone) / 0345 454 1111 (from any phone) and report a broadband fault. Ask for a replacement. Or make the same request via the Webchat. Open that page with a desktop or laptop, between 8AM to 8PM M-Sa: Broadband -> Service fault -> Chat online. No agents available? Reload the page every three minutes and check again.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Broken modem plug


Manser wrote:

Hello, the 3 pin plug for my modem has broke how do I get a new one? 


Numerous ways. Either wait up to a week for a response from a member of the favicon.png Forum Team here, they can get a replacement sent out to you. Or call in to 150 (from a VM phone) / 0345 454 1111 (from any phone) and report a broadband fault. Ask for a replacement. Or make the same request via the Webchat. Open that page with a desktop or laptop, between 8AM to 8PM M-Sa: Broadband -> Service fault -> Chat online. No agents available? Reload the page every three minutes and check again.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Manser
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Re: Broken modem plug

Ok thanks I will look into them options its the plastic pin that's broke so I have managed to get it to work but isn't ideal 

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Forum Team
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Re: Broken modem plug

Hi Manser,

 

Welcome to the Community!

 

I can get this sorted for you. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


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