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Gazthesparky
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Message 1 of 17
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Broken brown box

Hi there I have just moved into a new house that use to have virgin. There is the brown box on the side of the house that’s all broken and the cables hanging out. I am not planning on having virgin but the box is unsightly and broken so water can get in.

I’m just wondering how you go about getting a new one fitted?
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Forum Team
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Message 5 of 17
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Helpful Answer

Re: Broken brown box

Hi Gazthesparky, 

 

Thanks for your post and a big welcome to the community Smiley Happy

 

I'm sorry to ehar the box has been left in a state of disrepair. 

 

In order to resolve this I will need a photograph of the box. If you can post back here with this. 

 

I will also need some information from you regarding the address. I have sent you a private message with the information I need. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Once I have your reply and the photo posted here I can raise this up Smiley Happy

 

Thanks,

Kath_F
Forum Team

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Superuser
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Message 2 of 17
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Re: Broken brown box

Since it's on a non active account the forum admins will need to pass it on to area manager and will more than likely have low priority
The forum team should reply in around 3-5 days
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mr_ian
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Message 3 of 17
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Re: Broken brown box

Call Virgin?? Just note that it is VM's property and so you should not replace it yourself.
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Superuser
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Message 4 of 17
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Re: Broken brown box

@mr_ian where does it say they is planning on replacing it themselves?
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Message 5 of 17
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Helpful Answer

Re: Broken brown box

Hi Gazthesparky, 

 

Thanks for your post and a big welcome to the community Smiley Happy

 

I'm sorry to ehar the box has been left in a state of disrepair. 

 

In order to resolve this I will need a photograph of the box. If you can post back here with this. 

 

I will also need some information from you regarding the address. I have sent you a private message with the information I need. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Once I have your reply and the photo posted here I can raise this up Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Message 6 of 17
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Re: Broken brown box

Hi Gazthesparky

Thanks for getting back to Kath on the PM

Were you able to get the photos we needed to get this flagged for you?

If you can pop back with them that would be great!

You can pop them on the public forum here on this thread if there are no details in there that would identify your home. Smiley Happy

Cheers and speak soon!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Gazthesparky
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Message 7 of 17
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Re: Broken brown box

Hi Karen

I am having trouble uploading pictures to the thread it is saying the file size is too large to be uploaded

What’s the best way to load the photos onto the forum
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Superuser
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Message 8 of 17
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Re: Broken brown box

If the photos are to big you can upload them to many free sites such as https://imgur.com/upload http://tinypic.com/ what size are the pictures?
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Gazthesparky
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Message 9 of 17
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Re: Broken brown box

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Gazthesparky
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Message 10 of 17
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Re: Broken brown box

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