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EmmaPerry
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Broken Router

Hi,

 

My router has broken and I need a new one, can someone tell me what I need to do as I have tried calling but cannot get through to the right person.

 

Thanks

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Superuser
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Message 2 of 7
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Re: Broken Router

you can wait here for a week or so for VM to pick the thread up or give retentions a call 

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

____________________

Tony
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Forum Team
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Message 3 of 7
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Re: Broken Router

Hello EmmaPerry,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your faulty equipment. I can certainly look into getting this replaced for you, but first I need to confirm your delivery address.

I'll drop you a PM (purple envelope, top right) to discuss this further.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Message 4 of 7
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Re: Broken Router

Hi EmmaPerry,

Hope you're well Smiley Happy

How are you getting on with your new equipment?

Is there anything else I can help with?

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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EmmaPerry
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Message 5 of 7
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Re: Broken Router

Hi I still don't seem to have an internet connection there is a green light flashing on my router.  Can you please do a connection check. Thanks

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Superuser
Superuser
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Message 6 of 7
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Re: Broken Router

Did you phone in to activate the new hub?

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Forum Team
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Message 7 of 7
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Re: Broken Router

Hi EmmaPerry,

 

Thanks for getting back to us!

 

I'm really sorry to hear you're still having trouble with this.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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