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aderussell
On our wavelength
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Broadband test fails every tme

I have been running the online broadband test every day . I always get the same result:- 

We're trying to sort it out for you

In about 10 minutes we should have finished, so take a break and then restart your equipment and check to see if all is well. If there's still a problem, please get in touch with us.
 
But it does not say what the problem is 
If there is a problem how do I find what it is and how do I get it fixed?
 
 
 
 
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andyjstew
Up to speed
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Message 2 of 6
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Re: Broadband test fails every tme

Hi aderussell,

Have you checked the service status page for issues in your area perhaps?

https://my.virginmedia.com/faults/service-status

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aderussell
On our wavelength
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Message 3 of 6
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Re: Broadband test fails every tme

Yes. It says no problem with broadband.

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andyjstew
Up to speed
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Message 4 of 6
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Re: Broadband test fails every tme

Do you have no connection at all or is it poor speeds?

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stevedh2
Knows their stuff
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Message 5 of 6
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Re: Broadband test fails every tme

I get that result even if my broadband is working on the online test, so I wouldn't put too much faith in what it says.

what exactly is wrong with your broadband?

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 6 of 6
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Re: Broadband test fails every tme

Hi aderussell, 

Thank you for letting us know about your issues with your broadband connection failing the broadband test every time. I apologise for any inconvenience caused.

I have tested things from here and I noticed that there's a large number of T3 time outs inside the Hubs logs and in order to resolve this an engineer will need to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking,please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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