Menu
Reply
  • 3
  • 0
  • 0
tool37
Joining in
61 Views
Message 1 of 3
Flag for a moderator

Broadband speed

Hi there I have issues with the speed of my broadband, I have run a speed test and Im getting 29mb/s download and 1.8mb/s upload, my broadband package is 50mb, thanks
0 Kudos
Reply
  • 10.02K
  • 332
  • 876
legacy1
Hero
47 Views
Message 2 of 3
Flag for a moderator

Re: Broadband speed

was the speed test done by wire or wireless?

0 Kudos
Reply
  • 8.32K
  • 357
  • 586
Forum Team
Forum Team
28 Views
Message 3 of 3
Flag for a moderator

Re: Broadband speed

Hi tool37,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004365718). Our technicians are working to get this resolved and have set a review date of 5th April 2017.

 

I've also picked up an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply