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pbernard123
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Broadband service

My internet connection has been down for two days now and I had to contact help desk last night!  A whole 24hrs later and still no service.  Has anyone ever experienced this with Virgin as I am thinking of cancelling my service with them?

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Forum Team (Retired) Adam_L
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Re: Broadband service

Hi pbernard123, 

Thanks for the post! I am sorry to hear about your issues with no connection, I apologise for any inconvenience caused.

I have tested things from here and I noticed that both of your upstream power levels are out of the preferred ranges and will need to be looked at by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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