We have moved to a new built property which apparently was cabled for virgin services last week, according to a Virgin Media New Build Liaison Officer.
He told me that I should be able to place an order by last Friday, but the address is not live on Virgin system yet.
I tried to chase it up via "national homebuilders team virgin media" by calling them. I was on phone for 40 minutes waiting an adviser to answer me, but the communication was ended by them, without speaking to me!
What you’ve mentioned changes things slightly as it appears you have an active account with our teams that is pending for connection given what you've said. This doesn't need to go to the teams to check serviceability.
The other query you had I can confirm for you if you can reply to my subsequent PM I've sent to you