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Registered: ‎21-03-2017
Message 1 of 2 (91 Views)

Broadband outage all day

My broadband service has been out all day! The service status is reported as 2 known issues which were to be repaired by 16:30 yesterday (20/03/17). This was updated to 19:25 then 21:25 now it's reporting 21:25 today (21/03/17), which will be getting on for 36hrs down! Not happy. I'll be expecting a refund of my subscription. However I won't be holding my breath as I was promised a refund when my phone went down for a week and that was never forthcoming! Rant over, now I wait....SB
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Registered: ‎04-07-2016
Message 2 of 2 (33 Views)

Re: Broadband outage all day

Hi Stephanb2k,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your connection.

 

I've checked out your account and I can see your hub is currently online. I hope everything is working okay now.

 

I've also sent you a private message (purple envelope at the top right of your screen) so I can arrange a credit for the loss of service.

 

Speak soon Smiley Very Happy

 

Josh


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