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ZZR1400
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Broadband outage ST16 - can I leave??

Hi.

We have had an especially bad broadband service for a week now. The service status keeps giving an estimated fix of today, which keeps changing to tomorrow !!!!

The service is so bad I can't stream a YouTube video and I certainly can't watch streamed catch-up tv or sport which I am paying extra for.  Having spoken to CS I have been assured that he was going to ensue it's fixed today, but I DON'T believe it.  

It's annoying me so much I want to leave. Since VM aren't supplying what I'm paying for do I have a case to end my current contract?

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Buffer6
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ZZR1400
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ndeed sorted by that eveniong.Just a real shame it took a week eRe: Broadband outage ST16 - can I leave??

Well, the BB was indeed sorted by that evening - just such a real shame it took VM a week to sort the problem.

 

btw, whilst i signed up for notifications of when the fault is fixed by email/sms, I have received no such message. Shame on you VM

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