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arthurjack
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Broadband not worling

Broadband went down last Wednesday 18th January 2017 -  Virgin keep saying it is something to do with new modems - well not mine! The date for when it will be fixed is changed every day and now says tomorrow i.e. 22nd January and no sign of when it will be fixed. Why can't Virgin say how long? i need it work work. I called - was on the phone 20 minutes then got cut off! Customer service is nil! Am using BT Fon, but as no one seems to know how long th S will go on for I have to buy time at £7 per day!

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Re: Broadband not worling

Hi arthurjack,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to get this checked out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of the screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Broadband not worling

Hi arthurjack,

 

Sorry again for the trouble!

 

So I can locate your account, can you tell me the first line of your address, your post code and the full name of the account holder?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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