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Mudandsarah
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Broadband keeps dropping out

Since moving to virgin a few months ago my broadband constantly drops out. This happens 3-4 times a day requiring a router reboot.

It's costing me a fortune as my phone then reverts to 4g and I do not realise .

It is now not working again, however when I run virgins test it says all is fine?? No devices work
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Forum Team (Retired) Adam_L
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Re: Broadband keeps dropping out

Hi Mudandsarah, 

Thanks for posting! I am sorry to learn of your issues with your broadband dropping out, I apologise for any inconvenience caused.

I have tested things from here and I can see that all of your upstream power levels are too high and will require an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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