Approximately every five or ten minutes the broadband connection drops out and then re-connects. This has been happening for about three months now.
In addition, I had Virgin Media before (twice - in fact) and the same thing happened then which was the reason I cancelled it both times. Have moved house since then and thought I'd give it another go. But no, same problem. I contacted customer services (on here as well as on the phone), and I can't remember what was done but in the end the problems were never fixed.
There's no point in being "super fast" if it's only super fast for a few minutes and then cuts out. I'd rather it was just of an average speed but stayed connected (like my Sky Broadband was).
Thanks for posting and a big welcome to the community
Sorry to hear about the connection problems you're currently experiencing, it sounds irritating.
I would like to ask a few questions to help with our diagnostics, if you don't mind. Firstly, are you using wireless or hard-wired devices when you notice the problems? Do you notice if the connection is worse at specific times of the day/night? Lastly, are you having problems on multiple devices, or just the one?
If you could get back to us when you have a chance, we would be more than happy to investigate further.
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Still having this problem. Some days it's barely usable.
To answer your questions:
- Using a wireless device.
- I don't notice it being better or worse at certain times of the day. When it does disconnect or go very slowly I disconnect from the network and reconnect to it and them it instantly works properly.... for a few minutes, before disconnecting again.
- The problem exists on all devices: Windows 10 PC, iPad and iPhone.