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HKhimji
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Broadband in a flat

Hello,

 

I've just signed up for Virgin Broadband, TV and phone at my 1st floor flat (which I own).  As far as I am aware there is no virgin cable installed for this flat though other flats in the building do have virgin broadband.

 

The installation date is on 9th March,  will the engineer be able to deal with this or does he need advance warning of my circumstances and how do I go about letting them know.

 

Many thanks.

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Re: Broadband in a flat

Hi HKhimji,

 

Welcome to the Community!

 

No need to worry, the technician will have everything he needs to get you set up, even if there's no cables in the property.

 

Let me know how the install goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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HKhimji
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Re: Broadband in a flat

Thanks for the response.

 

Doesn't he need permission from the building owner to run cables up the wall and drill holes?

 

 

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Re: Broadband in a flat

Hi HKhimji,

 

Thanks for getting back to me!

 

I've checked the status on the property and there are no permissions required as this property has previously been cabled. If you are concerned about any cabling that needs to be done externally, you can have a chat with your landlord and, if required, we can resend permission forms to update our systems.

 

As it stands at the moment, everything is ready to go.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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