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frediche
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Message 11 of 26
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Re: Broadband has been down for 10 days in WC1X

I have little hope it will be fixed today. The estimate fix data keeps being moved from day to day, I don't even think it's a human changing it.

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frediche
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Message 12 of 26
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Re: Broadband has been down for 10 days in WC1X

Estimate fix date just got moved to 6pm today.

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perilune
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Message 13 of 26
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Re: Broadband has been down for 10 days in WC1X

Reckon they'll get it fixed faster if everyone affected demanded a full refund for the month?
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frediche
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Message 14 of 26
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Re: Broadband has been down for 10 days in WC1X

New estimate fix date: today at 10pm.

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frediche
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Message 15 of 26
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Re: Broadband has been down for 10 days in WC1X

New estimate fix date: tomorrow at 11am...

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retrogene
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Message 16 of 26
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Re: Broadband has been down for 10 days in WC1X

I really wonder where and what the problem actually is, i dont see any VM personnel in the area at all.

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yesyesno
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Message 17 of 26
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Re: Broadband has been down for 10 days in WC1X

I would lodge a complaint with Ofcom, I think they are the regulatory agency. O think it is fair a rebate per day would be enormously encouraging to prevent issues and then expedite repairs.
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frediche
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Message 18 of 26
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Re: Broadband has been down for 10 days in WC1X

New estimate fix date: today at 4pm...

Today is the 13th day of outage.

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frediche
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Message 19 of 26
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Re: Broadband has been down for 10 days in WC1X

I have called VM today, yet another time. They ensured me it was going to be fixed today, lol.

They also told me I couldn't cancel my plan without fee unless I had been 30 days without service. So not before the 8th of April.

In the meantime, no internet...

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retrogene
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Message 20 of 26
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Re: Broadband has been down for 10 days in WC1X

just called them too,

- guy says fix at 4pm today
- insisted he ask a network engineer or someone who knows what is going on
- came back and said that they have some issues with activating the service after replacing the lines or something like that
- said that they need to work at night as something to do with traffic
- there are some good progress being made and some service sould resume today at 4 or tomorrow.......

i dont know how accurate any of that is, is no one from vm around here to give a clearer explanation?
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