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Registered: ‎14-03-2017
Message 1 of 26 (258 Views)

Broadband has been down for 10 days in WC1X

[ Edited ]

My broadband has been down since March 8th in WC1X. Everytime I call the support they tell me it's going to be fixed within a day, same on the website. And every day the estimate fix date gets pushed back a day further.

Is this happening to other people?

Can someone from Virgin Media help?

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Registered: ‎13-03-2017
Message 2 of 26 (235 Views)

Re: Broadband has been down for 10 days in WC1X

it seems to be out for the whole area, i made a post regarding it too
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Message 3 of 26 (227 Views)

Re: Broadband has been down for 10 days in WC1X

Glad to hear I'm not the only one.

For others, the fault reference is F005148569.

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Message 4 of 26 (207 Views)

Re: Broadband has been down for 10 days in WC1X

Still no broadband. Can someone from VM give an update please?
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Registered: ‎17-03-2017
Message 5 of 26 (200 Views)

Re: Broadband has been down for 10 days in WC1X

Gosh and I thought the three nights so far here in East London was bad. Struggling to find anywhere for updates. Baffled why a service company would allow such events.
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Registered: ‎20-03-2017
Message 6 of 26 (187 Views)

Re: Broadband has been down for 10 days in WC1X

[ Edited ]

I live in WC1X and have been having issues with my broadband as well. Service status website has been less than helpful (i.e. says there's no issue in the area) and when I run the diagnostic test, it says that my hub isn't switched on. It is, the blue lights are all on and flashing as they normally do, so it's not the five blue lights of doom. I'm getting nowhere with getting help to restore service and I'm getting seriously annoyed at the lack of engagement from Virgin Media. 

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Registered: ‎17-03-2017
Message 7 of 26 (180 Views)

Re: Broadband has been down for 10 days in WC1X

Virgin Media seem to response pretty quick, within minutes at times, on their twitter platform. May head over there and ask the question
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Message 8 of 26 (177 Views)

Re: Broadband has been down for 10 days in WC1X

I tweeted them this morning, as of now no response although my tweet has been retweeted and replied to by others!
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Message 9 of 26 (162 Views)

Re: Broadband has been down for 10 days in WC1X

Just to say I got an update on Twitter - the fault listed above relates to users who connect to that specific cabinet only so might not affect all of WC1X. They are hoping to have it fixed by 4pm today but this might change due to the work that needs to be done - here's hoping!
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Message 10 of 26 (158 Views)

Re: Broadband has been down for 10 days in WC1X

Fingers and toes crossed for you.
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