We are hard wired. We are finding that it is worse when we use the internet on the tv it seems to drop out then the most. Multiple devices are phones and laptop which are not always on at the same time when the drop out happens.
I would like to check your connection for any issues, however I am also unable to locate your account. If you can send me a Private Message confirming your name and address, I can look further into this.
In the meantime, do you notice any lights change on the router when this happens?