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Registered: ‎17-05-2017
Message 1 of 10 (1,148 Views)

Broadband dropped connection every day

Hello, i'm disabled and i have problems talking on the phone.On the official Facebok website I wrote about my problem,they answered me to call,(&^&%&^)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The problem is that they turn off the internet several times a day.I have several screenshots showing when and at what time this .

Can anyone help ????, I remind you that I can not talk on the phone.

2017-05-17_211636.png2017-05-16_203419.png2017-05-15_193111.png

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Message 5 of 10 (2,227 Views)
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confirmed by jurbel
‎18-05-2017 08:12

Re: Broadband dropped connection every day

 

down2.pngdown.pngupst.pngnet 1.pngnet2.pngnet 3.pngnet log4.pngnet log5.png

 

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Message 10 of 10 (1,055 Views)
Helpful Answer
confirmed by jurbel
‎05-06-2017 12:54

Re: Broadband dropped connection every day

Hey there jurbel,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Really sorry to see the problems with your connection. Let's arrange for an engineer to call around to resolve this. I'll drop you a PM (purple envelope, top right) to confirm a visit.

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Superuser
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Registered: ‎10-07-2014
Message 2 of 10 (1,145 Views)

Re: Broadband dropped connection every day

[ Edited ]

Hey there

Are you connected to the HUB wired or wireless?

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Message 3 of 10 (1,128 Views)

Re: Broadband dropped connection every day

Thanks,I do not know how to do this.

I have vivic 100 optical fibre,wired  connection to pc, wireless to tv.  HUB 3.0  speed to 100mbp.

For the first 30 days internet working ok,after first month turn off the internet several times a day .They just turn off when they want

Need help really, do not plan anything, such as talking to a doctor etc.etc.

 

 

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Message 4 of 10 (1,127 Views)

Re: Broadband dropped connection every day

Thanks,I do not know how to do this.

I have vivic 100 optical fibre,wired connection to pc, wireless to tv. HUB 3.0 speed to 100mbp.

For the first 30 days internet working ok,after first month turn off the internet several times a day .They just turn off when they want

Need help really, do not plan anything, such as talking to a doctor etc.etc.
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Message 5 of 10 (2,228 Views)
Helpful Answer
confirmed by jurbel
‎18-05-2017 08:12

Re: Broadband dropped connection every day

 

down2.pngdown.pngupst.pngnet 1.pngnet2.pngnet 3.pngnet log4.pngnet log5.png

 

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Superuser
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Message 6 of 10 (1,076 Views)

Re: Broadband dropped connection every day

Youve a lot of T3 timeouts in your logs, could be the cause.

Set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 

 

 

 


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Message 7 of 10 (1,072 Views)

Re: Broadband dropped connection every day

Thanks

I have it and it's from last 24 h2017-05-18_104804.png

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Superuser
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Message 8 of 10 (1,065 Views)

Re: Broadband dropped connection every day

Okay Im going to flag for staff, there's something not right, you've had 2 wan side dropouts in the last 24hrs

 


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Message 9 of 10 (1,002 Views)

Re: Broadband dropped connection every day

Smiley Happy  thanks,

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Message 10 of 10 (1,056 Views)
Helpful Answer
confirmed by jurbel
‎05-06-2017 12:54

Re: Broadband dropped connection every day

Hey there jurbel,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Really sorry to see the problems with your connection. Let's arrange for an engineer to call around to resolve this. I'll drop you a PM (purple envelope, top right) to confirm a visit.

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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