I work from home occasionally and use a VPN to connect to work. Also have a softphone via the internet connection. I find around 4PM (and I'm always on calls on that time), that the internet continuously crashes, hence, I lose the phone connection, and VPN to work. I appreciate its a busy time with kids finishing school, but that's not acceptable when on an optical line. I never had this issue with Sky. Anyone else experiencing this. I am in HP5, Chesham Bucks.
Sorry to hear about the trouble you're having with your connection around 4PM, the does sound frustrating. I've checked your account and don't see anything obviously out of place. Can I please ask if you're using a wireless or a hard-wired connection? Ideally we suggest using an Ethernet cable to achieve the best possible connection. Also it would help if you could perform a few speed tests when you notice the crashes so we can see if your speeds are dipping lower than expected.
Hope to hear back from you soon,
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I am using wireless. My Router is not in the same room as my office. However, surely with speeds of up to 200 mbps there should not be a drop in service. I can't do a speed test when it crashes as I would not have an internet connection. I have done a test now and will add another tomorrow around the same time to this feed. Many thanks. Melanie
Already advised using wireless. Router in a different room to my office. Sure, I know Ethernet is better than wireless, but in all years using wireless with Sky never had problems. The service should not crash even if its is around peak times.
As I advised in my thread I understand slowness and impact to responses at busy times. That's a given. My issue, which I find unacceptable is when you get a drop of connection, i.e. total loss of internet connection. This happens whilst I am on conference calls, webex, etc for work purposes. Whilst the connection does reconnect, I lose the conference call or webex. For business this is not ideal and totally frustrating and I didn't experience the same issue with Sky.