If nothing is listed for your area then best to call VM and report the fault as staff response times on here are at least a week currently.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Sorry to hear you're having trouble with your connection.
I've checked out your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004970395). Our technicians are working to get6 this sorted and have set a review date of 19 April 2017.
I can also see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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