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DavidRM001
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Broadband Connection droping out.

We are house sitting for friends and their internet connection keeps dropping out. I've tried resetting the router but it hasnt helped. we dont have any of their account details apart from their phone number and address. Any help greatly appreciated. Thanks in advace.

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Forum Team (Retired) Adam_L
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Re: Broadband Connection droping out.

Hi DavidRM001, 

Thanks for letting us know that since you've been house sitting for your friends you've noticed their connection keeps dropping out. I offer my apologies for any troubles incurred.

Are you still having these issues? I'm going to send you a PM (purple envelope at the top) detailing what I would need to run the necessary checks on their connection. So if you are still having these troubles just respond to me there and I'll get this sorted for you.

Speak soon, 

Thanks, 

Adam.


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