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Message 1 of 5 (64 Views)

Broadband Connection In Area 21

Broadband connection in area 21 has been very poor since 11 March. What is going on?

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On our wavelength
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Message 2 of 5 (57 Views)

Re: Broadband Connection In Area 21

Have you checked the 'Service Status' option on your online account ?

Does this show any known issues at the moment in your area ?

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Message 3 of 5 (45 Views)

Re: Broadband Connection In Area 21

Did check the service status. VM will send an engineer next week.

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Forum Team
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Message 4 of 5 (23 Views)

Re: Broadband Connection In Area 21

Hello unhappyvm,

Thanks for joining the community Smiley Very Happy

Sorry to hear about your troubled connection. I want to help with this so please drop us an update after the engineer has visited.

Really appreciate your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Message 5 of 5 (19 Views)

Re: Broadband Connection In Area 21

Have just been told by Virgin that it's down to utilisation and should be resolved early August! 😬
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