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Stephaniespark
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Box keeps starting up and cuttin off

This mornin my box comes is starting up then all my lights come on the box and the it cuts off, now after starting the last time the box cuta off completly
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Re: Box keeps starting up and cuttin off

Hi Stephaniespark,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your account and everything is looking great on this end. The signal levels are all within spec and there are no network issues in your area. How often is the Superhub rebooting? Does it happen at the same time every day?

 

Also, would you be able to post your Superhub's stats? Just go to 192.168.0.1 (don't log in at this point!) then click on Router Status in the top right hand corner of the screen. You can then copy the Network Logs and paste them into your response.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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