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Willy3456
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Box Cover Missing

Hello,

I have taken Virgin Media at a new property we have moved in to. The cover on the outside wall box is missing. Is it possible for you to send me a replacement please?

Thanks.

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Re: Box Cover Missing

Hello Willy3456

 

Welcome to our forum, thank you for letting us know about the cover. Normally we do not send the cover out but book an engineer to make sure everything is okay. We will happily arrange one for you, I will send you a forum private message to arrange an appointment.

 

Many thanks

Nicola

Virgin Media Forum Team
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Willy3456
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Re: Box Cover Missing

Hello,

Please can you help further? The engineer says that there was no connection of my service and to connect our house to the network in the nearby green box. Are you able to ensure that I am not charged for this visit and also considering I took this Virgin Media subscription at the beginning of December 2016 I have not been able to use this service until now due to it not being connected, so therefor I feel that I should not be charged for the first month of my subscription.

thank you,

Mark
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Re: Box Cover Missing

Hi there Willy3456,

 

I'd like to help you with this and get the onmibox fixed.

 

I've sent you a private message so that we can chat some more.

 

Speak to you soon,

 

Nat_J


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