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Alid71
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Message 1 of 13
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Book an engineer

How do I book an engineer as I have had my quick start broadband delivered today and don't have the correct box on the wall
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DavidJWalker
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Message 2 of 13
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Re: Book an engineer

if it is ntl or telewest box it should be fine

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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Alid71
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Message 3 of 13
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Re: Book an engineer

No I have a bt box on the wall and it needs changing
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DavidJWalker
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Message 4 of 13
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Re: Book an engineer

virgin media have there own lines and they will not change the bt box to theres unless its nomal broadband thought a phone line which they take over it

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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Alid71
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Message 5 of 13
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Re: Book an engineer

So I need a virgin media box putting on the wall then
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DavidJWalker
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Message 6 of 13
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Re: Book an engineer

if its VIVID/fibre you need a install from a engineer which will be provided by a wire from a box on the street to your place and they put virgin media box with phone line mostly they do that but if it was a fibre area quick start never helps on new installs

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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DavidJWalker
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Message 7 of 13
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Re: Book an engineer

best bet to ring them up and get a engineer to get a wire to your place they do not use bt lines only if its though a phone line they will not change it for a virgin media one

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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Alid71
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Message 8 of 13
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Re: Book an engineer

We have the cable to the outside wall and need the one that goes inside for the router to connect to
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DavidJWalker
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Message 9 of 13
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Re: Book an engineer

if there a past client was in that place did they get virgin media look for a box its with telewest on it or ntl or if its flats someone above you or below you have virgin media they will have you will have to get a clean install


Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



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Alid71
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Message 10 of 13
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Re: Book an engineer

There was a box that was broken and was removed so I need one to replace it
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