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sgs1
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Book an engineer online

Hi all,

I hope you can help me out. I read that is possible to book an engineer visit online, as my modem has been wrongly disconnected (they did mine instead of my neighbours)  I need it to be reconnected.

Where can I book the visit??

Thanks so much

 

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Re: Book an engineer online

Hi sgs1,

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you have no internet connection. 

 

You can book an engineer to come to the house by signing into My VM here: http://virg.co/myVM 

 

I can also get this done for you. I've sent you a private message requesting some information. Once I have your reply I can then help Smiley Happy

 

Thanks,

Kath_F
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Hughesey81
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Re: Book an engineer online

Hi
I've got Virgin media and I want the white box on the wall moving to a different location in the same room. How do I go about getting this sorted?
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Re: Book an engineer online

Hi Hughesey81,

 

We can certainly look to relocate this for you, however, this is a chargeable request at £99.

 

It may be worth considering purchasing devices such as powerline adapters.

 

Let me know if you'd like to proceed in placing a relocation order.

 

Many thanks,

 

Nat _J 

 

 


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lynetteharvey
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Re: Book an engineer online

I need my main tivo box relocated to another room..is this possible and do I have to go through VM
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Re: Book an engineer online

Hi lynetteharvey,

 

Thanks for posting!

 

This is something we can arrange for you! However, as this is an elective appointment there will be a charge of £99 for the callout.

 

Let me know if you want to go ahead and I'll arrange this for you.

 

Speak soon Smiley Very Happy

 

Josh


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beaken92
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Re: Book an engineer online

Good morning,

 

i am attempting to run a Voice over phone via my virgin broadband, however when i plug it into the back of my new virgin router it doesnt work, i have been advised that BT routers work with Voice over phones via there routers.... would you be able to provide any light on this ?

 

regards

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