Evening all, The scenario. My uncle recently left virgin due to the utilization issues in the area, but would now like to reconnect. He stays in a block of flats and the wire has been cut at entry point on the inside (it was a wire only, years old never a new box/plate) Would this be something that virgin would come out and sort out? Seems simple enough to me, would need a very big ladder though, bigger than the standard team have. Lastly, virgin engineers who cane out to me lastly told me they don't have the means to get up this high anymore? Any answers appreciated.
Thanks for getting in touch about the option to reconnect at your uncle’s property.
I'd like to take a look into this for you to see if it's a possibility. There's no blanket response I can give that would cover all eventualities so it's best if I speak to the area teams who work for us where he lives so they can send someone round to assess this for us.
I'll drop a pm to you for me to take your uncles details. You can find that in theup on the top right.