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ReadingIntoIt
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BB down a lot today in area 25

BB very intermitten most of today in area 25. I rang CS earlier the guy reckoned he ran some tests and permanantly sorted the issue.

Nope. BB STILL going down, no wired or wireless connectability. Restarted the hub a few times, no joy.

Trying to call CS for a 3rd time now, as just previously I was on hold for 10 minutes then got hung up on! CS? BS more like.

Absolutely bloody tamping at this time.
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ReadingIntoIt
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Re: BB down a lot today in area 25

Update.

Got through to a helpful lady in CS, who could apparently see some issues.

Engineer booked for next Friday....looks like no BB until then. Poor show. I was informed this loss will be shown next bill. I will monitor that closely.
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ReadingIntoIt
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Re: BB down a lot today in area 25

Update.

Got through to a helpful lady in CS, who could apparently see some issues.

Engineer booked for next Friday....looks like no BB until then. Poor show. I was informed this loss will be shown next bill. I will monitor that closely.
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ReadingIntoIt
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Re: BB down a lot today in area 25

Text message from Virgin yesterday claiming all fixed. Fair enough, BB returned.

Came in from work today and guess what? BB down again!

Poor poor show.
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Forum Team (Retired) Adam_L
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Re: BB down a lot today in area 25

Hi ReadingIntolt, 

Thanks for posting! I am sorry to hear that your broadband has been down a lot, I apologise for any inconvenience caused. 

I have tried to run some checks from here, however I was unable to locate any of your details via your forum account. I will need some information in order to proceed with diagnostics.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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prt32
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Re: BB down a lot today in area 25

Got same issue today no bb for past 8 hours. Got told area outtake will not be fixed till 14th. Lol
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