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Kent2373
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Area 22 issues again

Anyone having issues today. My broadband is so unreliable at weekends and I seem to have to restart or use my phones 4g at weekends..
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Re: Area 22 issues again

Evening Kent2373,

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are having issues with your broadband connection.

 

I've taken a look at your connection, the line and hub have come back as fine. The network segment is running stable and there were no reports of any faults over the weekend.

 

Do you experience intermittent connection on both wired and wireless connections?

Do you notice any change on the lights on the router at all?

It may be worth creating a Broadband Quality Monitor as this will check the performance of the connection. If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.

 

Hope to hear from you soon

Sam


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