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Knight73
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Area 20

Not had a great wifi for a long time now, can someone from Virgin let me know what's wrong? I have reset the wifi 5 times today and can't get a signal.
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Sephiroth
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Message 2 of 6
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Re: Area 20

Area 20 doesn't mean much as it is a wide billing area. Postcode matters.

Also, when you lose signal, do please report what the Hub lights are doing.

Seph - ( DEFROCKED - My advice is at your risk)

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Forum Team
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Message 3 of 6
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Re: Area 20

Hi Knight73,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing an issue with your wireless connection.

 

Looking at your connection, the upstream power levels are too high and there has been a high amount of time-outs within a short space of time. For this I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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Knight73
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Message 4 of 6
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Re: Area 20

Hi, just had virgin media around my wifi was seen as obsolete so been given a 3:0 hub. 930 was installed and still waiting for wifi to be available all I have is 2 green flashing arrows. Engineer said its updating so how long does this roughly take please?
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Forum Team
Forum Team
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Message 5 of 6
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Re: Area 20

Hi there Knight73,

Thanks for getting back to me after the engineer visit and apologies the internet is not working.

To get this resolved I have sent you a PM to discuss this further.

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Sephiroth
Alessandro Volta
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Message 6 of 6
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Re: Area 20

30 minutes if there is no line impairment. If the upstream problem was an impairment, then networks need to get involved.

Otherwise you'll be up & running now.

Seph - ( DEFROCKED - My advice is at your risk)

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