Anyone else here in Area20 and plagued by poor connectivity? Broadband down again this morning, and since jointing not Virgin in May I've had about 4 days in total with no service - even got to the point now where I have a powershell script running to keep a csv file of the status which checks every 5 mins for a connection.
Thanks for posting! I am sorry to hear that your broadband has been unstable, I apologise for any inconvenience caused.
I have tested things from here and I can see that everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.
Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right corner, click there and all the information needed is inside.
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Richard-Area20 wrote: Well, looks like it's failed again Just on the phone to the "can you unplug the router" people now
This happened to me earlier this week. The 'Check Service Status' did not have any fault reported but when I dialled 150 from my VM landline phone there was a recorded message saying that my area would be affected by engineering works until 6pm and sure enough it all came back good later in the afternoon.
Just been told it will be another day now - I'm genuinely interested to know what exactly the issue is if it's so serious it takes 48 hours to fix (and not for the first time). Is there some equipment that's so old, it's getting hard to find spares/replacements? Rich
Guess the breakdown in communications isn't just limited to networking equipment - fix was initially estimated at 12:05 today, then I got an update at 12:11 saying it would now be tomorrow, then another update 15 minutes later (12:26) saying it was fixed!
If anyone from Virgin side want's to investigate the issues in this area further: