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tomaspdc
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Advanced Network Error Search

Hi

 

I accidentally typed a website address incorrectly just now and got some sort of search page instead of an error.

I followed the link about "This service is optional and you can switch it off here" which took me to: 

http://www.virginmedia.com/myvirginmedia/advancederror/

Where I get an error saying "Oh, crikey. We can't find that page"

I do not want to use this service, please can you tell me how I can switch it off?

 

Thanks

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Superuser
Superuser
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Re: Advanced Network Error Search

hiya @ if you goto -> https://my.virginmedia.com/advancederrorsearch/settings does this work for you, if not, you best bet would be to contact virginmedia via 150 / 0345 454 1111 or online chat using @ http://contact.virginmedia.com (using PC/laptop), the online chat is rather popular so might take awhile for agent to be available, since it will take around 7 days for the forum admin to reply.
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Forum Team
Forum Team
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Re: Advanced Network Error Search

Morning tomaspdc,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are having issues with turning off ANES.

 

I've managed to locate your account and turn this off for you Smiley Happy

 

If there are any further issues, by all means let us know.

Regards

Sam


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