I am unable to access most of my work related sites from home. The ANES system falsely triggers when the work system tries to log me in. Stopping me from working from home! I see numerous posts on here of other people having the same issues with VPN and logging in. Please Virgin sort this out! it's clearly triggering on all 40* header responses but a 403 is a valid unauthorized response.
but when you call you can't get through to tech support and start up/setup call center have no idea what I'm talking about and want me to reset my router!
The ANES is clearly not working correctly. It should NOT be turned on by default. it Should be a setting we can control from our router. The service is just not good enough. I need to be able to reliably work from home, which I currently can't.
Can a staff member please turn this off for me ASAP. (it's the tick box in the Service Details block in the HSD service entry in CDFE.)
Please help 'deactivating Advanced Network Error Search' to solve my VPN issues
Hi, I am an occasional homeworker and am experiencing issues using my company's VPN, likely due to the 'Advanced Network Error Search' service (at least thats what my employer's networking experts say and recommend to get this switched off by Virgin).
Can someone from Virgin please help by switching this service off for me?
I called Virgin Support and first tier support did not understand the issue and - after keeping me waiting for 15 min they - put me through to a second tier support service. They said they would charge me for doing this!! When I questioned this they simply hung up on me...
Could you please help? Many Thanks in advance for your time!!
Re: Advanced Network Error Search (ANES) opt out - issues
Depending on the setings these can redirect VALID DNS lookups to a proxy on the websafe platform, which will then go on to either connect the user to the original site via the proxy or instead serve an error page stating that the site has been blocked.
The problem is that these can and have caused issues for users of certain applications.
FTP Mail servers Because the proxy doesn't listen on those ports Websafe in effect ends up blocking traffic to those applications when it intercepts the DNS lookups.
Specialist software that detects the improper IP address (seen in a piece of rowing machine software, which reset the TCP connection when this happened).
So while Websafe was implemented with the best of intentions, it's use is more likely to break the internet than ANES IMHO. However I run with ANES and Websafe turned off.
Note: It seems that modern browsers can do their own version of ANES depending on the URL entered in the address bar. For example if I deliberately misspell my domain name and simply enter www.timothyduttton.co.uk into the address bar in IE11 and Microsoft Edge, I end up on a Bing search page. Although entering http://www.timothyduttton.co.uk does give me the error I am expecting.
You explained the issue in quite detail. Did it got sorted out or not? I am having the same problem as well.
I've sent you messages in private as you requested but i've not been answered. I also strangely received messages from your support asking not to contact you via PM so you really need to sync your instructions.
Can you please turn off my 'Advanced Network Error Search'?