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djellworth
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Message 41 of 87
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search function

please can you turn off the stupid auto search function which is suddenlly

hijacking my searches.

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grinderx
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Message 42 of 87
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Re: Advanced Network Error Search (ANES) opt out - issues

Exactly what Sololobo said. I was almost 15' over the phone trying to explain what I want. The lady on the other side of the line didn't have a clue and finally after checking with her colleagues and/or manager she said that I have to login to the Virgin Media router, go to the security settings and check options there (I don't know how that will help, but what do I know I 'm just an IT engineer Smiley Tongue)  and she would click the buttons her end.

In any case, just to be sure could you please disable this ANES service for me as well? Thanks

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Lorna23
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Message 43 of 87
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Advance DNS opt out

Office tech team have advised me in order to connect my work laptop at home that I need to opt out of the advanced DNS setting. I get a connection attempt time out message ( nc.windows.app23704) when I try to connect. I've seen a few people with this problem on here.

Can anyone help ?!

Lorna
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Sephiroth
Alessandro Volta
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Message 44 of 87
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Re: Advance DNS opt out

What advanced DNS setting? The hub has no setting to allow DNS change. Are they referring to the setting in your PC under the TCP/IP heading?

Seph - ( DEFROCKED - My advice is at your risk)

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Lorna23
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Message 45 of 87
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Re: Advance DNS opt out

Something to do with CDFE- broadband subscription if the home router
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Sephiroth
Alessandro Volta
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Message 46 of 87
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Re: Advance DNS opt out

Check the forum for a post by gillypee (sorry I can't post the link) and it tells you what to do. It requires a call to VM so that they can turn off the advanced DNS setting from their end.

Keep us posted.

Seph - ( DEFROCKED - My advice is at your risk)

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Lorna23
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Message 47 of 87
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Re: Advance DNS opt out

Thanks Seph,

I've been on the phone all morning trying to get put through with a tech guy to no avail.

I'll have a look at the post and try them
Again I guess.

Thanks again
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Chris35
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Message 48 of 87
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Re: Advanced Network Error Search (ANES) opt out - issues

Hi, please disabled this for my account

thanks,

Chris

 

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Sololobo
Wise owl
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Message 49 of 87
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Re: Advance DNS opt out

From gillypee, posted 27/05/2017 elsewhere on the Forum.

 I contacted our Help Desk again and they advised:

  • Request the representative to access ‘CDFE’ under the broadband subscription section of their system.
  • Ask them to check the box beside ‘Advanced DNS opt-out’ if it is not already checked.

A reboot of the router may be required after this procedure is carried out.

[It's worth noting that some most of VM's telephone support staff may be totally unaware of this procedure. Perhaps their "scripts" require updating?]




It's What I Do.
I Drink and I
Remember Things.
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BENWELL
On our wavelength
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Message 50 of 87
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Re: Advanced Network Error Search (ANES) opt out - issues

How can I tell if I have this enabled?

 

What are you guys typing and where so I can see what it does.