on 21-06-2017 14:56
We are aware some customers are unable to opt out of the Advanced Network Error Search (ANES) using the online option.
We are currently working to resolve this issue but in the meantime you can either contact Web Chat or call the our technical support team on 150 from a Virgin landline or alternatively 0345 454 1111.
If you'd prefer us to get this done for you please pop a post on this thread and one of the mod team will contact you as soon as we can.
This issue should now be resolved.
Please opt out using your home connection on this website https://my.virginmedia.com/advancederrorsearch/ and if you have any problems please let us know.
on 08-08-2017 18:17
please can you turn off the stupid auto search function which is suddenlly
hijacking my searches.
09-08-2017 11:54 - edited 09-08-2017 11:56
Exactly what Sololobo said. I was almost 15' over the phone trying to explain what I want. The lady on the other side of the line didn't have a clue and finally after checking with her colleagues and/or manager she said that I have to login to the Virgin Media router, go to the security settings and check options there (I don't know how that will help, but what do I know I 'm just an IT engineer :p) and she would click the buttons her end.
In any case, just to be sure could you please disable this ANES service for me as well? Thanks
on 11-08-2017 12:03
on 11-08-2017 12:18
on 11-08-2017 12:21
on 11-08-2017 12:37
on 11-08-2017 12:39
on 11-08-2017 14:35
Hi, please disabled this for my account
thanks,
Chris
on 11-08-2017 15:15
From gillypee, posted 27/05/2017 elsewhere on the Forum.
I contacted our Help Desk again and they advised:
A reboot of the router may be required after this procedure is carried out.
[It's worth noting that some most of VM's telephone support staff may be totally unaware of this procedure. Perhaps their "scripts" require updating?]
on 11-08-2017 15:27
How can I tell if I have this enabled?
What are you guys typing and where so I can see what it does.